top of page

Refund Policy

Last updated: 14-11-2025

At NEXOBOT, we strive to provide high-quality products, training, and educational kits.
We value your trust and want you to be fully satisfied with your purchase. This Refund & Cancellation Policy explains when and how refunds, cancellations, or replacements are applicable for our customers.

1. General Policy

All sales made through our website https://www.nexobot.in/ or authorized sales channels are subject to this policy.
By placing an order, you agree to the terms outlined below.

2. Order Cancellation

  • Orders can be cancelled within 24 hours of purchase or before shipment, whichever is earlier.

  • Once an order has been processed or shipped, it cannot be cancelled.

  • To request a cancellation, contact our support team at "support@nexobot.in" with your order ID and reason for cancellation.

Refund for cancelled orders (if applicable) will be processed within 7–10 business days via the original payment method.

3. Return & Replacement Eligibility

We accept returns or replacements only if:

  • The product you received is damaged, defective, or incorrect.

  • The issue is reported within 3 days of delivery.

  • The item is unused, in its original packaging, and includes all manuals, accessories, and components.

 

To initiate a return, email “support@nexobot.in” with:

  • Your order ID

  • Reason for return

  • Photos or videos showing the issue

 

Our team will verify the request and provide instructions for pickup or replacement.

4. Non-Returnable / Non-Refundable Items

For quality and educational content protection reasons, we cannot accept returns or refunds for:

  • Downloadable content, digital files, or online courses

  • Opened or used electronics and sensors

  • Custom or made-to-order kits

  • Products damaged due to mishandling, misuse, or unauthorized repairs

  • Items purchased during sale or promotional offers

5. Refund Processing

Once your return is received and inspected:

  • We will notify you by email of approval or rejection of your refund.

  • If approved, the refund will be initiated within 3 business days to your original payment method.

  • Shipping, handling, and payment gateway fees (if any) are non-refundable.

If you haven’t received your refund after the stated period, please check with your bank or payment provider before contacting us.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or credit card account again.

  • Contact your payment gateway or financial institution processing times may vary.

  • If you still have not received your refund, please contact us at “support@nexobot.in”.

7. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery with unboxing photos or video proof.

  • Upon verification, we will arrange a replacement or repair at no additional cost.

  • If replacement stock is unavailable, we will issue a full or partial refund as appropriate.

8. Workshop / Training Refunds

For offline or online training sessions, workshops, or events:

  • Refunds are available only if cancellation is made at least 5 days before the scheduled session.

  • No refund will be granted for “no-shows” or cancellations made after the event starts.

In exceptional cases (e.g., rescheduling due to unavoidable reasons), Nexobot may provide a credit voucher for future sessions.

9. Contact Us

For any refund, return, or cancellation inquiries, please contact:

Nexobot
Email: support@nexobot.in
Phone: +91 94071-66260

bottom of page